Video on IT systems – ISM Video – Cohort 14


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and start turning your data into smarter decisions for your business. Andy: Can you describe a recent project you’ve
worked on for one of your clients? Doug: Yeah, one of our clients asked us to
build out a kind of a dashboard. Doug: Not quite like a Power BI, but in a
similar sense where they were able to see some tabular data. Doug: But then we were also able to take a
custom visualization and put out a pie chart and put some graphs
Doug: And allow them to interact with that data in a different way than they had before. Doug: That was a neat addition to one of their
current implementations that we had. Andy: Ok, do you do a lot of teaching and
training apart from Microsoft for companies… to sort of empower their business people and
end users to use these tools for themselves? Doug: For a product that we’ve developed
for someone, yes, um, we have done some Microsoft training…
but for a custom application, anytime that we develop an application…
we provide training in order to know the ins and outs. They’ll give us requirements, sometimes
little things you don’t quite know you may… have said I want to do this, but uh you know,
it may be made clear how to drop something or click something. We always provide training that’ll explain
what we’ve built for them. Andy: OK, so you kinda build it, train ‘em,
hand it off? Doug: Yeah yeah we definitely, that’d be
good steps there yeah. Andy: Let me see what else I got here. Andy: Ummm, has there, I don’t know if you’ve
consulted a company… has there been any push back or sort of challenges
with implementing maybe some business intelligence tools specifically? Maybe they were stuck in their ways or have
you encountered any hurdles? Doug: Umm, in terms of business intelligence,
um I don’t know if I’ve had any hurdles just because…
that market seems to be growing so much. But in terms of, I guess I’d say I’ve
seen more pushback in terms of functionality. As a developer, most of my, um, pushback comes
from when I client say… oh, I want this as well, and you hadn’t
really talked about it beforehand… so you kind of have to go “well we said
we would do this” Andy: “We’re gonna charge you extra”
Doug: That’s essentially what it comes down to. We said we’d do this, I provided this, if
you want more, that takes time and effort. If I can get it to them, I will, I’m actually
in a situation now… where I have an additional feature that they’ve
requested, and because I was… able to get things done a little quicker,
I am able to provide that to them. and give the a little more value, it doesn’t
always happen. But, that’s more when I see pushback is
that sort of thing. But in terms of business intelligence, because
the technology, there’s so much growth there, I haven’t really seen much of that quite
yet. Andy: OK, can you talk a little bit about
sort of Tableau vs. Power BI? Which one is more user friendly. Power BI seems to have more of the market
share. Would you recommend that end users, business
people kind of focus there efforts there? Good to learn both? Doug: So, between the two, uh, it is kinda
hard to compare, I don’t have a lot of experience With Tableau…
from my experience Power BI is easier to use. But Tableau has really nice visualizations
so if you can get those to, if you have the 6:00 experience there, you can get some really
cool and neat visualizations. That’s part of doing is, is providing a
neat visualization, a way to see that data in a different light
I like Power BI from what I’ve used it just because of the ease of use. Stuff like natural language query, that’s
really cool to be like “I want the top 5 manufacturers”…
or “I want my gross profit seen in this way” and you just type it out
and there’s your treemap, there’s your chart
that’s one thing that’s really neat in terms of my experience with Power BI
that’d be my comparison between the two Andy: Ok, um, what would you… let’s say I wanna approach my manager
or the decision maker in my firm, I want to start implementing some of these tools
or maybe I wanna hire you guys, I don’t know if you analyze processes
and then say “Hey, we can develop something to sort of
streamline or improve this” sort of, what would you tell me to tell them
to bring us up to the 21st century? and start using some of these tools
Doug: Well, um, I feel like I said that the tools and the space has
kinda exploded in the sense of like, there’s just so many options out there
and they’re getting more powerful, like we talked about
The Power BI service is iterating weekly essentially I mentioned where
I think even last week, I saw something different than I saw last week
And that’s tough *coughs* but at the same time,
They’re providing new features and value to your tools
And that allows you to do new things And visualize your data in different ways
And actually I’ll add, especially with the way that it integrates…
with things like the PowerApps and Microsoft flow, you can, the neat thing
about that is you can have someone who doesn’t quite
have a lot of technical experience and they can create a workflow
to automate their data, interact with their data and create that visualization
which allows for management to come in and say
oh this is how our operating process is working or
this is how our sales are going, you can see different things in that way
Then I think you mentioned exploring a process consulting with a process; yeah we do that
we can come in and say “here’s how you’re doing things”
now if there is improvements here’s how we can do things better
or one thing that we like to do is see how people work
and go OK, here’s what we can provide to enhance, I don’t wanna say improve because
sometimes the process is well done, but at least the
software can can make that process simpler
I don’t wanna say easier, but um, yeah just improve it so, and that makes
the employees work better that makes the managers look good too
‘cause the employees are performing better, yeah so
Andy: Ok, umm, do you work with… I know healthcare is one of your three
industries that you consult for predominantly how does improving healthcare; kind of a behemoth
industry a little bit convoluted, at least from a patient
perspective how are they sort of implementing technology? I know it’s kind of a broad question
Doug: So in my work personally, I haven’t done much work with the healthcare industry. I’ve done a little. One of the things I’ve seen in that case
is Their systems are a little outdated, um
And I can’t say that for across the healthcare industry. With the clients I’ve worked with, they’re
um They’re working on
Using technology to move forward In some cases, I’ve seen great use of technology
In others it’s like “wait, you’re still back here doing it this way”
And so given my experience, we’ve been able to come along side and
say “here’s how we can improve this process” and use technology to do that
What I’d say in terms of how they are moving forward,
In my experience I see it as a problem, they’re not
moving quite as quickly as I would expect, in some cases they do
but that’s more on the larger scale the smaller ones aren’t quite jumping into
the technology in the same way Andy: Ok, I think I may be good. Thanks for hanging in there. Doug: Hopefully that helps out
Andy: Yeah (falsetto)




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