Best Practices in Remote Diagnostics for X-ray Inspection

– Hi, I’m Rich Cisek and I’m
back with my next installation of quick inspection tips with
Rich, your resource on the internet for x-ray and vision inspection. Today, we’re going to talk
about the superiority of our remote diagnostics platform. (upbeat music) In the equipment space,
particularly the x-ray space, everybody says something
about online support. Well, what does that mean? It’s a lot more than just connecting your machine to the internet. It’s designing a full solution
to modern machine performance and record that information
so that we can continuously know how the machine is performing. How does it work? So every component inside this
x-ray machine is instrumented to provide telemetry
information to the computer. That’s designed into the
firmware and the hardware. That stuff that we specially
do to make our systems record the information that we want, and that covers everything
from hardware performance to software performance to
ambient environmental conditions to input performance on
things like conveyance quality and power, and all that
information is used to produce a bottom line health index about how your machine is performing. In addition, the machine can
send us telemetry information every 30 seconds so we know what’s going on with our
machine in the field. And as soon as the machine
starts to detect the information that suggests there’s a problem,
we can address it before you take the line down. That’s something no one
else in the business offers. So for example, if your detector
is getting below the limit the quality number of sort
of imaging capability, we know that before it
happens and you won’t have an inspection problem. So let’s get a little more
detail about the kind of telemetry I’m offering
because I wanna give you a rich sense of what makes us different. Okay, so if we think
about an x-ray machine, the first thing is power. X-ray machines can be sensitive to power. We put a lot of filtering
equipment into our systems, so they’re very insensitive
but we still want to measure the power
quality in case that’s a yellow or red flag
for machine operation. So this machine continuously
records everything you would wanna know about the
power quality and the feed. Next thing, we have the
imaging x-ray and the detector. Those components are also
monitored in real time in terms of how well they’re doing, the constants of the x-ray beam, the temperature of the components. One of the things that’s
extremely important for any electronics is very
stable temperature. And our machines contain sophisticated environmental controls to make
sure that that information or those systems are kept
at the same temperature. Guess what. It’s instrumented. We know the temperature and
humidity inside this machine at all critical points, 24 seven. Again, we’re taking that systems approach on how to design x-ray. If you wanna get online and
buy an x-ray tube, a detector, and a computer, you can build
an x-ray system yourself. These are very sophisticated,
high performance machines. Let’s get back and talk a little bit more about the instrumentation. So first x-ray tube, every single thing about the tube is recorded. Next, all parameters
around communicating with all the other systems, you
can see the green lights here that shows everything’s
talking, all recorded. Next, oscilloscope, so x-ray machines are dynamic state machines. They’re asynchronous state machines. They take images of things
coming in, they process them, and they decide what to do in terms of rejecting the product or not. We record all that information so we know for every container going
through the machine, is the imaging process working correctly. Next thing is we’ve got
further information around the quality of the conveyance
which is talking about how seamless it is and
if there are any issues with the containers as they
move through the system. We’re monitoring the ejectors, and on top of that, we’ve
got a conveyor monitor which will tell us
exactly what’s happening with the conveyor itself. And so again, a very systems approach to covering how the machine is operating and if you got a CCP line
that’s operating 24 seven, I can’t imagine being
able to provide you with excellent service as a manufacturer without this kind of capability. Finally, we have a very
detailed error log. Every thing that happens
in the machine is logged. And when something occurs, we
know about that immediately. So these are things that
are built into the hardware. They’re not after thoughts. They’re a result of a
very wholistic approach through remote diagnostic
design, and guess what. 95% of the time when customers call us, we can fix their problem remotely which means their downtime is minimized, they don’t pay for a truck roll to come out to their facility, and they’re running,
and they’re inspecting. And so when you look at
x-ray systems in a competitor or somebody in the marketplace says, “Hey, we have an online support tool,” please get a walkthrough of
that so you can understand what it does because we’re
really transparent about what we offer because
it’s not easy to copy. It’s a lot of work to put all the sensors and instrumentation into our system and we’re proud of the
work that we’ve done. So for more information
about remote diagnostics or any Peco-Inspx system,
you can click on the link, and please follow us
on Twitter or LinkedIn. Thank you. (upbeat music)

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